Standard Shipping and Processing
- Standard shipping charges are based on the merchandise total charge for each delivery address.
- Orders are processed and shipped from our facility in New Vineyard, Maine.
- We strive to ship all in-stock orders within 3-5 business days.
- We ship via USPS, UPS & FED EX
Delivery Options & Charges
- Our shipping and processing charges cover the expenses we incur in processing your order, packing the purchased item(s), transportation and related overhead.
- We offer FREE ground shipping on orders of $100 and over.
- At this time, we do not offer international shipping.
What is the return window? The return window is 30 days and items must be returned in new, unused condition. Items returned used and non-resalable will not be eligible for refund or credit.
Do you provide shipping labels? We do not provide shipping labels for returns. Shipping labels will be provided if the product is defective due to manufacturing. Please contact customer service.
Are there Final Sale Items? All sale items, custom work, engravings and make to order are non-refundable and non-returnable.
When will I receive my refund or credit? Please allow 5-7 business days once your return has been received. Shipping cost will not be refunded. If you do not receive your refund or credit in this time, please reach out to [email protected].
Where do I send my return? Fletchers’ Mill, Attn: Customer Service, 1687 New Vineyard RD, New Vineyard, ME 04956.
Secure Shopping
You can shop at FletchersMill.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
FletchersMill.com is registered with the Authorize.Net Verified Merchant Seal program.